Support

Email support@thepre.app and we'll get back to you, usually within a day.

In an emergency

Call 999. For non-emergencies, call the police on 101. If you feel unsafe at a bar or club, ask staff for "Angela" and they'll help you get away safely. The Safety screen in the app has these and your SU welfare contacts.

Common questions

I didn't get my sign-in code

Check the Junk and Other folders in your uni Outlook. The email comes from codes@thepre.app. Codes expire after a few minutes, so ask for a new one if it's old.

Why can't I see the address?

Addresses only appear after the host accepts your request, and they disappear when the pre ends. This keeps hosts' homes private.

How do I report or block someone?

Open their profile, pre or request and tap Report or Block. Blocked people can't see your pres or requests.

Why is my account paused?

Accounts are paused if the date of birth given is under 18, or if several people report the account. Email us if you think it's a mistake.

How do I delete my account?

In the app, go to Me → Delete my account. It deletes everything straight away. If you can't get into the app, email us from your uni email.